Configuring a Process and Its Tasks

This section describes how to configure automatic processes and their tasks. The procedures described in this section give you step-by-step instructions for setting up the email message handling process and two of its tasks, as described in Introducing Desktop Analytics. Follow the procedures below to configure the process and tasks in Real-Time Designer.

For the purpose of this scenario, it is assumed that the required business processes have already been defined in Real-Time Designer, including their details to be monitored (triggers and their details). It also assumes that the necessary Screen Elements have already been mapped.

Before You Begin:

Verify that you have reviewed and understood the guidelines in Process and Task Design Guidelines .